We are launching our SaaS product to help startups and recruiters find the right talents easier than before. Therefore, we are strengthening a Product team and looking for a Product Support Manager. The main aim of the role is to work with the Head of Product and ensure smooth communication between Product Development and Projects teams. You’ll help us roll out products that deliver our company’s vision!
What you would do
Coordinate with business units to support new product developments and existing product enhancements
Together with the Head of Product, groom and prioritize the backlog, set sprint goals, plan releases and upgrades
Develop user stories, and define acceptance criteria for QA
Work with projects team to provide product support and assistance to customers
Analyze customer suggestions and recommend product revisions
Develop knowledge bases and FAQs for product support activities
Document support activities, customer issues, and resolutions for reference purposes
What we expect
Great project management & organizational skills
Familiarity with agile
Technical background with knowledge of software development and web technologies
Team spirit and good communication abilities
Fluent English
Excellent communication and negotiation skills
Why work at jobRely?
Remote-first
Work from anywhere? Sure. But let’s meet live from time to time (see Workations).
Small team
We tackle big problems in a small team that is efficient and cozy.
Ownership
We offer equity options to all our employees.
Flexibility
Want to sleep in or surf waves during the daytime? No problem - we trust you to know when you’ve earned it.
Workations
We meet regularly on workations for brainstorming, big launches, and lots of fun (but no silly mandatory pow-wows).
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